Knights of the Shed – Social Skills Programs
Knights of the Shed Programs, Attendance, Invoicing & Absences
Consistent attendance supports both yourself and us to build professional relationships, identify additional support requirements, review progress and provide a consistent and predictable environment for you and your fellow Participants. Frequent absences may result in a request by the Program Manager for a conversation to determine the best way forward. Please contact KOTS if you are experiencing difficulties with attendance.
INVOICES, ABSENCES & CANCELLATIONS:
- Term long programs are invoiced fortnightly.
- Holiday programs are invoiced at the end of service delivery.
- If enrolling after the program has begun, then invoicing is from the date of the participant’s first session. Your trial session (if you chose to have one) will be included in your invoice, once you have opted to enrol.
- If a participant misses a single session, then they are still charged for the session unless they have provided 7 working days’ notice of intention to be absent. Short notice cancellations will be billed in full.
- Cancellation of enrolment may incur cancellation fees up to 90% of the agreed price if written notice is not given within the timeframe specified above.
- In the unlikely event that Knights of the Shed is not able to provide a session then the amount for that session will not be billed.
Exceptions may apply to the above rules. Please contact us to discuss alternative invoice arrangements.
FINANCIAL OBLIGATIONS & DEBT COLLECTION:
Payment Terms: Participants (or their nominated advocate e.g. parent) are responsible for paying all fees and charges associated with their enrolment and program participation in a timely manner. Payment plans may be available upon request and approval.
Overdue Accounts: If a participant’s account becomes overdue and a resolution has not been forthcoming, Knights of the Shed will take the following actions:
- Issue a final notice.
- Engage a debt collection agency, such as Tas Collections.
- Add debt collection fees and interest to the outstanding balance.
- In the event that a participant (or their nominated advocate e.g. parent) ceases communications in relation to overdue accounts with Knights of the Shed and/or their bookkeeping service, debt collection will proceed as outlined above.
Debt Collection Fees: If a debt collection agency is engaged, the participant may be responsible for paying additional fees and interest. The specific fees will be determined by the debt collection agency and may vary.
Enrolment Eligibility: Participants with outstanding invoices and without a documented communication or payment plan may be ineligible for continued enrolment or program participation.
Your Responsibilities
Enrolment in the above service/s means that you agree to:
- Disclose information, reports and assessments relevant to your needs, safety and the safety of others in this program (medical, behavioural, psychological etc.).
- Follow all reasonable requests and instructions given by staff of KOTS.
- Remain within the therapy space and to notify a staff member of KOTS before leaving (e.g. toilet, food, drink, collection at end of the session).
- Respect the rights of others in the group to participate, learn and have fun.
- Provide KOTS with at least 7 working days written notice via email at administration@knightsoftheshed.com.au if you wish to cancel your intention of enrolment.
- Support workers must follow further guidelines available on site or online: Support Workers MOU & Briefing Procedure and Policy
- Drop off and pick up the enrolling participant in a timely manner directly to the program space, OR ensure the participant is capable of self-delivery and inform KOTS.
Our Responsibilities
We agree to:
- Deliver service for the dates, times and costs established on your enrolment form and summarised in your individualised Terms of Service Agreement which will be sent to you following enrolment.
- Work with you to do our best to accommodate your individual needs (medical, behavioural, psychological) within the program.
- Be respectful in our interactions with you and provide a welcoming and safe space for you to belong.
- Not charge cancellation fees for absences or enrolment cancellations made 7 days prior to the day booked or day Small Group Program commences.
- Declare relevant prices to you before delivering a service (available on the enrolment form).
- Ensure your private information is stored securely and kept private.
Emergency and disaster management
Should an emergency or disaster occur while you are in attendance at our office / service, pre planned procedures will occur to maximise safety and minimise harm and disruption to your service.
In addition, Personal Emergency Preparation Plan information has been identified during your initial intake and is updated based on observations. This information is contained in your private Participant Support Plan and identifies additional supports you have, such as:
- Disability Support worker for co-regulation
- Positive Behaviour Support Plan
- Medical Alert & Food Preferences
Should you require additional support that we are unable to provide, we can assist you to identify and refer you to an appropriate service.
Disruptions and changes
Knights of the Shed notifies participants when an unavoidable interruption occurs. The staff will attempt to inform the participants, via telephone and email, before any unavoidable disruptions. If it is impossible to contact the participant, they will be briefed on arrival at the next meeting.
The Manager will contact a participant to:
- Inform and explain that there is an unavoidable change.
- Seek the participant’s agreement and ensure awareness of changes.
- Explain, in detail, alternative arrangements.
- Record details of agreed arrangement or non-agreement in the participant’s records.
In the case of an emergency where a worker cannot attend, Knights of the Shed will attempt to place a known worker. If this is not possible, we will send the best match available and consult about contingencies with you.
Positive Engagement
Participants are expected to remain in the therapy space for the duration of the program. Adult participants are requested to let staff know if they are leaving the building. We want participants to experience success and will work to provide strategies and building skill.
Abusive and/or Unlawful Behaviours
- KOTS reserves the right to pause service for a participant until safety concerns are addressed through risk management and negotiation.
- If an incident occurs, an investigation will be completed. The outcome may result in an alternative Program or termination of enrolment.
- If a participant’s behaviour consistently violates the boundaries of others in a persistent, unsafe or unlawful manner, enrolment will be terminated.
Duty of Care
- KOTS staff cannot care for participants outside of allocated program times. Doors open 15 minutes prior to sessions.
- KOTS is unable to maintain Duty of Care outside of the building. If a participant leaves, we will contact parents/carers to transfer Duty of Care.
- Where there is an identified risk to safety, it may be required that the participant have a support worker who retains Duty of Care for the duration of the program.
Complaints and Feedback
We welcome any feedback. If you need to lodge a complaint, please email administration@knightsoftheshed.com.au.
Changes to your Booking
If your program does not attract the minimum number of participants, we will contact you to negotiate how best to proceed. An enrolment may be changed if negotiated at least seven days prior to the program commencing.
Other Available Services
- For a fee, Knights of the Shed can provide Progress reports & Recommendations upon request.
- Program staff may be able to attend Case Conferences / Planning Meetings at professional hourly rates.
Ending this agreement
Should we require this agreement to end, we will provide 7 days’ notice. If there is a serious breach of this agreement, the requirement of notice will be waived and the enrolment terminated.
Last updated September 2025