Terms and Conditions
v.1 Last updated May 2026
This document outlines the Terms and Conditions for clients of Knights of the Shed – Positive Behaviour Support. It details the responsibilities of both the practice and the client, as well as the conditions for service provision.
1. Conditions of Service & Responsibilities
- Initial Assessments: Before formal client assessment and positive behaviour supports can proceed, your provider will need to complete the following initial screening assessments with you:
- Individual Risk Profile & Support / Treatment Plan
- Safe Environment Checklist (for home / offsite visits)
- Personal Emergency Preparation Plan
- Our Responsibilities: We will treat you with respect and ensure your safety, keep your information confidential, collaborate with you to set goals and plan your support, provide evidence-based assessment and intervention, respond to your communication promptly, and address any conflicts of interest openly.
- Your Responsibilities: You must treat us with respect and ensure our safety, provide accurate information and update us on any changes, actively work towards your goals, and honour our fee schedule and appointment commitments.
2. Information Security & Access
- Confidentiality: Your personal information is kept strictly confidential, except when:
- Required by a court order (subpoena).
- There is a risk of serious harm to yourself or others.
- You (or your parent/carer/advocate) give written permission.
- Client Records (CCR): During our sessions, we will collect information such as correspondence, observations, and assessment results. These are stored securely: electronically in a password-protected Google Drive and physically in a locked filing cabinet. You can request access to your CCR in writing. There may be exceptions if access could harm your treatment. We are required to keep your records for 7 years after our last session (or until you turn 25 if you are under 18). In cases of significant risk, we will keep them indefinitely.
3. Service Fees, Payment, and Cancellations
- Fee Schedule: An individual Schedule of Service will be prepared based on your referral and is displayed on your Terms of Service Agreement which is signed by before service commences.
- Attendance & Cancellations: Cancellations: Short-notice cancellations (less than 2 clear business days) may be billed at 100% of the scheduled fee. If you choose to cancel this agreement, you may need to rejoin our waiting list to resume services later.
- Invoices & Overdue Payments: Invoices will be sent approximately every two weeks (fortnightly). If your account remains unpaid, we may engage a debt collection service to recover the outstanding amount, and the expense may be added to your account. Ongoing service provision may also be paused until the account is reconciled.
4. Emergency, Safeguarding, and Behaviour
- Abusive and/or Unlawful Behaviours: We recognise that everyone communicates their needs differently. However, if your behaviour repeatedly puts staff, property, or others at risk in an unsafe or illegal way, we may end your enrolment with our program.
- Safeguarding & Mandatory Reporting: Mandatory Reporting and Safety Obligations: When a participant receives NDIS-funded Behaviour Support, the service falls under the oversight of the NDIS Quality and Safeguards Commission. This carries specific legal requirements regarding the use of “Restrictive Practices”—any action that limits a person’s rights or freedom of movement.
- What is a “Reportable Incident”? To ensure the safety of your child and your family, the NDIS requires that certain events be reported to the Commission. This is not a reflection on your parenting; it is a mandatorysafety mechanism. Reportable incidents include:
- Serious injury or medical emergencies.
- Acts of abuse, neglect, or unlawful physical contact.
- Unauthorised Restrictive Practices: (e.g., pinning/restraining), mechanical force, or environmental restriction (e.g., locking achild in a room or locking a kitchen) that is not yet documented in an authorised Behaviour Support Plan.
- The Reporting Process and Timelines: As your service provider, we are legally required to notify the NDIS Commission when we become aware of these incidents:
- 24-Hour Notification: For serious incidents involving injury, abuse, or prohibited practices.
- 5-Day Notification: For the use of any restrictive practice that has not yet beenauthorised by a clinical panel.
- Tasmanian Senior Practitioner: In Tasmania, we also have a duty to inform the State Senior Practitioner of any intervention used to protect a person from serious harm.
5. Complaints and Feedback
- We value your feedback. If you have any concerns, please talk to us first. If you would like to lodge a formal complaint, please visit our website or email us at administration@knightsoftheshed.com.au.
- External Complaints: If you are not satisfied with the outcome of your grievance, you can also lodge a complaint with:
- The NDIS Complaints Commissioner (for NDIS clients)
- Australian Health Practitioners Regulation Authority (AHPRA)
6. Ending this Agreement
Should we need to end this agreement, we will provide 7 days’ notice. If there is a serious breach of this agreement, the requirement for notice will be waived, and the service will be terminated.
Last updated May 2026