Knights of the Shed – Your Story Arc Psychology

Terms and Conditions

This document outlines the Terms and Conditions for clients of Knights of the Shed – Your Story Arc Psychology. It details the responsibilities of both the practice and the client, as well as the conditions for service provision.

1. Conditions of Service & Responsibilities

  • Initial Assessments: Before formal client assessment and therapeutic supports can proceed, your psychologist will need to complete the following initial screening assessments with you:
    • Individual Risk Profile & Support / Treatment Plan
    • Safe Environment Checklist (for home / offsite visits)
    • Personal Emergency Preparation Plan
  • Our Responsibilities: We will treat you with respect and ensure your safety, keep your information confidential, collaborate with you to set goals and plan your support, provide evidence-based assessment and intervention, respond to your communication promptly, and address any conflicts of interest openly.
  • Your Responsibilities: You must treat us with respect and ensure our safety, provide accurate information and update us on any changes, actively work towards your goals, and honour our fee schedule and appointment commitments.

2. Information Security & Access

  • Confidentiality: Your personal information is kept strictly confidential, except when:
    • Required by a court order (subpoena).
    • There is a risk of serious harm to yourself or others.
    • You (or your parent/carer/advocate) give written permission.
  • Client Records (CCR): During our sessions, we will collect information such as correspondence, observations, and assessment results. These are stored securely: electronically in a password-protected Google Drive and physically in a locked filing cabinet. You can request access to your CCR in writing. There may be exceptions if access could harm your treatment. We are required to keep your records for 7 years after our last session (or until you turn 25 if you are under 18). In cases of significant risk, we will keep them indefinitely.

3. Service Fees, Payment, and Cancellations

  • Fee Schedule: An individual Schedule of Service will be prepared based on your referral and is displayed on your Terms of Service Agreement which is signed by before service commences.
  • Attendance & Cancellations: A typical consultation is scheduled for 1 hour. If you miss a session, you will be charged the full session fee unless you provide 48 hours’ notice from the time of your appointment. You will not be billed if we have to cancel a session. If you choose to cancel this agreement, you may need to rejoin our waiting list to resume services later.
  • Invoices & Overdue Payments: Invoices will be sent approximately every two weeks (fortnightly). If your account remains unpaid, we may engage a debt collection service to recover the outstanding amount, and the expense may be added to your account. Ongoing service provision may also be paused until the account is reconciled.

4. Emergency, Safeguarding, and Behaviour

  • Abusive and/or Unlawful Behaviours: We recognise that everyone communicates their needs differently. However, if your behaviour repeatedly puts staff, property, or others at risk in an unsafe or illegal way, we may end your enrolment with our program.
  • Safeguarding & Mandatory Reporting: We are dedicated to upholding the Child and Youth Safeguarding Standards. Psychologists are Mandatory Reporters of child abuse, neglect, and domestic violence. They may also need to report disclosures of past criminal activity, actual or alleged, or threats to commit an offence on a case-by-case basis.

5. Complaints and Feedback

  • We value your feedback. If you have any concerns, please talk to us first. If you would like to lodge a formal complaint, please visit our website or email us at administration@knightsoftheshed.com.au.
  • External Complaints: If you are not satisfied with the outcome of your grievance, you can also lodge a complaint with:
    • The NDIS Complaints Commissioner (for NDIS clients)
    • Australian Health Practitioners Regulation Authority (AHPRA)

6. Ending this Agreement

Should we need to end this agreement, we will provide 7 days’ notice. If there is a serious breach of this agreement, the requirement for notice will be waived, and the service will be terminated.